Returns and Refunds

Returns Policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product in full.
Returns should be made within a reasonable time (maximum of 30 days).
Returns can be made by using either Royal Mail or a courier of your choice.
Please click here for the RETURNS FORM. Please print out and fill in the details. You will require Adobe Acrobat to view the file.

Returns Address:
Historic England
The Engine House
Fire Fly Avenue

For your own protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
We will refund you the full delivery charge when a product is returned as faulty or damaged, but not when a product is simply unwanted.

How long will it take to receive a refund from returned products? The product you wish to return must be in reasonable condition and we will consider the overall due care of the product being returned when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach your account within 7 working days. Timing will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods